Ordering & Miscellaneous Information

IMPORTANT ORDERING INFORMATION

To keep things as simple as possible, I am only accepting checks, money orders or cash. No credit cards, sorry. Off shore orders may use Pay Pal but because of their crazy charges please add 4% to PayPal orders. In addition I want to minimize the amount of time I spend on the phone. If you have a question or inquiry about your order please email me and I'll respond promptly. Please download a copy of our order blank and use it to send in your order: it will prevent confusion and insure faster service. To speed your order, e-mail it when you send off your check and I may have it ready when your payment arrives. If you do this please include a copy of your order and shipping information in the envelope. If you are doing an email price inquiry please tell me where you live and if you are from Washington State – you will need to include your local sales tax on the whole order, including the postage. If you need a copy of your invoice please make a copy of your order blank.

Miscellaneous

Prices and specifications subject to change without notice. Your satisfaction is guaranteed. You may try our tools without risk and return any item that fails to satisfy you for repair, replacement or refund.

Any overpayment will be refunded with your order.

Please remember – Kestrel is a custom tool business, hand producing tools to the highest standards. No matter how hard we work, we can produce only so much. For efficiency we manufacture in small batches as the tools are needed. Although we strive to keep all our tools in stock, we are definitely not Sears. Those items in this catalog marked "custom" can at times be out of stock, with a week to six months wait time. This policy lets our small company offer a much wider variety of items with some semblance of sanity maintained. You are invited to inquire about shipping time on any item. Please anticipate your needs: call us ahead when sending a large or rush order.

To fax an order, dial 360.468.2103 and press star 9 once the phone picks up. Please use our regular number (360) 468-2103 for all other business. If you want to inquire about the status of your order, please email me and I'll respond promptly.

For checks or money orders from Canada, write "U.S. Funds" on the check. Postage outside of North America must be paid by the customer.

Heavy items (books, twine or raw steel), will be sent by the cheapest (slowest) method unless you add plenty of extra for air postage. We will refund any overage.

We will trade for red cedar logs and boards, spruce root, cedar bark, turban snail opercula (please not from living snails), first quality abalone and paua shell, shell buttons, trade wool, skulls, ivory bones and teeth of some animals, tools, knives, weapons from primitive societies, old masks and art (not tourist pieces) from Africa, Asia, etc. Also books and videos on Northwest coast and Eskimo-Inuit subjects.

Think of us when potlatching or gift giving. These tools make classy gifts. Gift certificates are available.

Keeping In Touch

If you wish to be on our email list you will get random news from Kestrel from time to time. You can get off whenever you like and no, I'll never trade your name to anyone. You are welcome to send me photographs of your art; if it is OK with you I may include your work in the periodic e-mailings. Besides posting I am sending this out to all of you on the list so if you get this now you're OK but if you come across this when you are checking out the web site I've lost or do not have your address. I hope to start adding all the information sheets in PDF form so you can download and print at no cost. If you are on the e-mail list you'll get notice.

We are located on Lopez Island in the San Juan Islands. Access is by ferry from Anacortes, WA, or Sidney, BC, Canada. We operate this business out of our home and have no retail sales facility on Lopez Island. Although we welcome visitors, we hope they will honor our privacy—please call ahead.

Testimonials

“What the hell is a crooked knife?” — David Dawson, Iowa

“I take great pleasure in using my tools everyday.” — Robert Davidson.

“I have been carving figures and relief works mainly and I now know with sub-standard tools. I have only recently experienced a crooked knife of your and it is really magic. I cannot imagine being without it now, it gives such quality an accurate cuts to carvings.” — Pat Gaines, New Zealand.